Replacement Policy & 7-Day Manufacturer Defective Guarantee Policy

  • All items sold are not returnable or refundable. Only the following cases are accepted, if the product is confirmed to have factory defects after inspection, the customer can replace the product with the same model within 7 days (must meet the following conditions), and can only be replaced once per purchase. Customers must bring the products to the store to arrange inspection and replacement.
    • The packaging of the goods must be intact, without any damage or scratches;
    • The serial number of the product (if any) must match the information on the invoice.
    • If the replaced goods are not in stock, the customer can replace other goods of the same value.
    • When replacing the goods, the customer must present a valid invoice, receipt, and an unfilled warranty.
    • The product to be returned may be required to be inspected by authorized dealer to confirm that product has indeed failed to meet the manufacturer’s standards.
    • If customers require returns because the goods are subject to price fluctuations in the market, change of limited time discount offers, or/and software problems, this guarantee policy does not apply.
    • Customers must return the gifts that were included with the purchase, otherwise we will need to deduct the value of the gifts.
  • In case of any dispute, InnoTec reserves the right of final decision.

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